Frequently asked questions and answers
Welcome to our FAQ page! Here you'll find answers to the questions we hear most often about our products, services, and hosting tips. We've compiled this resource to help you find the information you need quickly and easily.
If you can't find what you're looking for, please don't hesitate to contact us here directly:
We're here to help you create the best party experience possible.
Most Asked
1. What countries do you ship to?
Currently, we only ship to Switzerland. We are actively planning to expand our shipping services to other countries in the near future. If you are located outside of Switzerland and are interested in purchasing our products, please let us know by using the "Contact Us" form. Your feedback helps us prioritize future expansion efforts and ensure we meet your needs.
2. Why should I buy from your website instead of Amazon, Temu, or other suppliers?
We understand that you have many options when it comes to online shopping, and we appreciate your consideration. Here’s why we believe our shop stands out:
- Curated Selection: We offer a carefully curated selection of products that have been personally tested for quality, durability, and value. Our commitment to high standards means that you can shop with confidence, knowing that every item has met our stringent criteria.
- Product Safety and Functionality: All our products are verified for safety and functionality. We work closely with our suppliers to ensure that each item meets our rigorous standards. This includes verifying that power cables fit Swiss power outlets, ensuring seamless use for our customers.
- Well-Written User Manuals: Our user manuals are comprehensive and well-written, available in four languages (German, French, English, and Spanish). This ensures that you can easily understand and use your purchased products.
- Higher Quality Standards: We have tested products from other platforms like Amazon and Temu and found that their packaging, product quality, and manuals are often of lower quality. By shopping with us, you are choosing superior packaging, better-quality products, and detailed user manuals.
- Personalized Service: Unlike larger, more impersonal marketplaces, we pride ourselves on providing personalized customer service. Our dedicated team is here to assist you with any questions or concerns, ensuring a smooth and pleasant shopping experience.
- Exclusive Products: Many of our products are unique or not widely available on other platforms. By shopping with us, you can find distinctive items that help you stand out from the crowd.
- Transparent Policies: We believe in clear, fair policies for shipping, returns, and customer service. There are no hidden fees, and we strive to be upfront about any potential additional costs, such as import duties or taxes.
- Support for Small Business: By shopping with us, you are supporting a small business that genuinely cares about its customers. Your purchase helps us grow and continue offering high-quality products and exceptional service.
- Community and Trust: We aim to build a community of loyal customers who trust us for their shopping needs. Your satisfaction is our top priority, and we go the extra mile to ensure you are happy with your purchase.
We invite you to experience the difference and see why our customers keep coming back. Thank you for considering us!
3. How do you handle product quality and authenticity?
We work closely with reputable suppliers to ensure that all products meet our stringent quality standards. We have tested a large number of products and selected only those that meet our criteria for quality, price, and benefits. Every product has been tested personally, and we highly recommend these products to our customers. It is of utmost importance to us that we can stand behind the products we offer. If you have any concerns about the quality or authenticity of a product, please contact us, and we will address your concerns promptly.
4. Are the products you sell certified or compliant with industry standards?
Yes, all our electronic products are certified by CE (Conformité Européenne) and RoHS (Restriction of Hazardous Substances), ensuring they meet European safety and environmental standards. Additionally, our cups are certified to LFGB (Lebensmittel- und Futtermittelgesetzbuch) standards for food safety, demonstrating our commitment to quality and compliance with relevant regulations.
Furthermore, our products undergo thorough testing and certification processes to guarantee their safety, functionality, and adherence to industry best practices.
5. Do you offer product warranties or guarantees?
Our party lights come with a 1-year guarantee if warranty conditions are met, as outlined in the user manual provided with the products. Please refer to the user manual for specific details on eligibility and coverage. However, our cups, being consumable goods, do not carry any guarantee once they have been used.
6. How can I contact customer service?
If you have any further questions or need assistance, please don't hesitate to contact us at a.glauser@homepartyshop.com. Our customer service team is here to help.
Shipping & Return
1. How long does it take to receive my order?
The delivery time consists of two factors: order processing and shipping.
- Order Processing: Please allow 1-2 days (excluding Sundays and national holidays) to process your order. Orders placed before 15:00 CST (China Standard Time) during store hours (8:00 to 17:00, Monday to Saturday) will be processed the same day. Orders placed outside of these hours will be processed the next day we are open. Once your order is ready for delivery, you will receive an email with real-time tracking information.
- Shipping: Shipping duration depends on factors such as your location and the specific country. In general, after dispatch, delivery to Switzerland takes approximately 6-10 days, but it may take longer due to unexpected circumstances.
2. Do you charge shipping fees?
No, we do not charge shipping fees for standard shipping on all orders to Switzerland. Currently, we do not offer express shipping options.
3. Are there any import duties or taxes on my order?
We do our best to minimize the occurrence of VAT and other import fees, but we cannot guarantee that these charges will not be applied. Orders may be subject to import duties and taxes (including VAT) once the shipment reaches your destination country. Neoxlite is not responsible for these charges; they are applied at customs and are the customer's responsibility.
4. Can I change or cancel my order after it has been placed?
Once an order is placed, it begins processing immediately to ensure timely delivery. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations after the order has been processed.
The ability to change or cancel an order depends on the status of the shipment:
- In-Transit Orders: If the order is already in transit, additional costs may apply to intercept or redirect the package. These costs are typically the customer's responsibility.
- Delivered Orders: If the order has already been delivered, we will need to discuss the best solution, which may involve returning the product. In such cases, the customer is usually responsible for the return shipping costs unless there was an error on our part (e.g., wrong item sent, damaged goods).
Please reach out to us, and we will work with you to determine the appropriate steps based on your order's status.
5. What happens if my order is delayed?
Occasionally, orders may be delayed due to factors beyond our control, such as customs processing or shipping carrier delays. If your order has not arrived within the expected timeframe, please contact our customer service team, and we will investigate the issue and provide an update.
6. What if my order arrives damaged?
If your order arrives damaged in any way, please email us as soon as possible at a.glauser@homepartyshop.com with your order number and a photo of the item’s condition. There may be instances where the package itself appears damaged; however, we ensure that the contents are well-protected with plastic and other cushioning materials to safeguard the items during transit. We address these issues on a case-by-case basis and will work towards a satisfactory solution.